We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return or exchange it under the following conditions:

Eligibility for Returns and Exchanges

  • Items must be returned within 30 days of receiving the order.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Customized or personalized items cannot be returned or exchanged.

Return Process

  • Contact us at info@sevenjacket.com with your order number and reason for return.
  • We will provide return instructions, including the shipping address.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

  • If you need a different size or style, contact us to arrange an exchange.
  • The replacement item will be shipped once we receive the original item.

Damaged or Defective

ItemsIf you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product.
For any questions, reach out to us at info@sevenjacket.com.