We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return or exchange it under the following conditions:
Eligibility for Returns and Exchanges
- Items must be returned within 30 days of receiving the order.
- The product must be unused, in its original packaging, and in the same condition as received.
- Customized or personalized items cannot be returned or exchanged.
Return Process
- Contact us at info@sevenjacket.com with your order number and reason for return.
- We will provide return instructions, including the shipping address.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
- If you need a different size or style, contact us to arrange an exchange.
- The replacement item will be shipped once we receive the original item.
Damaged or Defective
ItemsIf you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product.
For any questions, reach out to us at info@sevenjacket.com.
